crikex Privacy Policy

crikex is an online gaming and betting platform operated for users in Bangladesh. When you use our website or app, some information naturally comes to us. This privacy policy defines how crikex handles that information.

This policy applies to all services on https://crikexapp.cam — including website browsing, account registration, deposits and withdrawals, playing games, and customer support interactions. Our Terms and Conditions should be read alongside this policy as a complementary document.

By using our services, you are considered to have accepted the terms described in this privacy policy. If you disagree with any part, please refrain from using our services.

2.1 Registration Information

When opening an account, crikex collects the following information:

• Full name (as per national ID or passport)
• Date of birth (for age verification — our services are only for those aged 21 and above)
• Mobile number
• Email address
• Password (stored in encrypted form)

2.2 Identity Verification (KYC) Information

During the account verification process, a copy of your national ID or passport and a self-photo (selfie) may be requested. This information is used solely to confirm your identity.

2.3 Financial Information

When transactions are made via bKash, Nagad, Rocket, or bank transfer for deposits and withdrawals, the relevant payment reference and amount are recorded. Full payment credentials or card numbers are never stored on crikex servers.

2.4 Usage and Technical Information

When you access our platform, some technical information is automatically logged:

• IP address and device type
• Browser and operating system information
• Login and logout timestamps
• Game session and betting history
• Cookie and session data

crikex uses the collected information for the following purposes:

• Account management: For registration, login verification, and account security.
• Service delivery: For processing deposits, withdrawals, and keeping gaming services running.
• Age and identity verification: To confirm that the user is aged 21 or above and is a real person.
• Customer support: To resolve issues via live chat or email.
• Security and fraud prevention: To detect suspicious transactions or multiple accounts.
• Platform improvement: To analyse user experience and improve service quality.
• Communication: To send important policy updates or account-related notifications.

We do not sell your information to third parties or use it for any purpose unrelated to the service.

Cookies and similar technologies are used on the crikex website. Cookies are small text files stored in your browser that recognise you on subsequent visits.

4.1 Essential Cookies

The website cannot function properly without these cookies. Examples include maintaining login sessions, verifying security tokens, and saving language preferences.

4.2 Functional Cookies

Used to remember your preferred game categories, display settings, and previous usage patterns.

4.3 Analytics Cookies

Used to understand which parts of the platform are used most and to improve service quality. No personal identity is linked to this data.

You can disable cookies from your browser settings, though doing so may limit some functionality.

crikex follows industry-standard technical and administrative measures to protect user data.

5.1 Encryption

All communication on the website is encrypted via SSL/TLS protocol. Passwords are stored using strong hashing algorithms — they cannot be read directly.

5.2 Access Control

Only designated responsible staff can access sensitive data, and those access logs are reviewed regularly.

5.3 Server Security

Our servers are kept secure through firewalls, intrusion detection systems, and regular security audits.

5.4 Data Breach Incidents

In the event of a data breach, crikex will promptly notify the affected users and take the necessary corrective action.

crikex generally does not disclose your personal information to third parties. However, limited sharing may occur in the following situations:

6.1 Service Partners

Relevant information may be shared as needed with certain trusted providers handling payment processing (bKash, Nagad, Rocket, and bank transfers), identity verification, and customer support technology. These partners will only receive information for specific tasks and may not use it for their own purposes.

6.2 Legal Obligations

crikex may be required to provide necessary information in response to a court order or a lawful request from a law enforcement authority.

6.3 Business Restructuring

In the event of a business merger or acquisition, users will be informed in advance and their information will continue to be used under the previous terms.

crikex retains your information for as long as it is needed. Specifically:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Financial records and transaction data may be retained for a necessary period after account closure.
• Game logs: Game and betting history records are kept to facilitate dispute resolution.
• Cookie data: Deleted at the end of a session or at a set expiry date, depending on the type.

When data is no longer needed for retention, it is deleted securely.

You have several important rights over your own information:

8.1 Right to Access

You may ask crikex at any time what information is stored about you.

8.2 Right to Correction

If any of your information is incorrect, you may request a correction. This can be done through account settings or by contacting customer support.

8.3 Right to Deletion

Requesting account closure will initiate the process of deleting personal data, though financial and legal records may be retained for the applicable period.

8.4 Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can unsubscribe at any time.

To exercise these rights, contact us by email: [email protected]

crikex services are strictly for those aged 21 and above. We do not intentionally collect any information from minors. Age verification is mandatory at registration.

If it becomes known that a minor's information has reached us, it will be deleted immediately and the associated account will be closed. You can learn more about this in our Responsible Gaming Policy.

The crikex platform may sometimes provide access to third-party payment gateways or game provider pages. These external services have their own privacy policies. crikex is not responsible for how those pages handle information.

If you have any questions about your experience, contact us directly.

crikex reserves the right to update this privacy policy as needed. When changes are made, the update date at the top of the page will change. For significant changes, a notification may be sent to your registered email.

Continued use of our services after any changes will be considered acceptance of the new policy. We therefore recommend reviewing this page from time to time. Answers to privacy-related questions can also be found in our FAQ section.

If you have any questions, requests, or complaints about this privacy policy, contact us through the following:

• Email: [email protected]
• Live Chat: Available 24/7 on any page of the website (in Bengali and English)

Our customer support team is always available in both Bengali and English.